Privacy Policy

Equilibre Vet Ltd – Privacy Policy Last updated: May 2026

Who we are
Equilibre Vet Ltd is a private limited company registered in England and Wales (company number 14522693), trading as Equilibre. We provide equine veterinary physiotherapy and veterinary acupuncture services on an ambulatory basis.

For the purposes of UK data protection law, Equilibre Vet Ltd is the Data Controller of your personal information collected through this website and in the course of providing our services.

ICO Registration Number: ZC141204

For any questions relating to this policy or your personal data, please contact us at admin@equilibrevet.co.uk

What data we collect and why

Website enquiries and contact forms
When you submit an enquiry through this website, we collect your name, contact details and any information you include in your message. This is used solely to respond to your enquiry.

Appointment requests
When you request an appointment, we collect your name, contact details and relevant details about your horse. This information is used to arrange and manage your appointment.

Mailing list
If you sign up to receive updates from Equilibre Vet Ltd, we collect your name and email address. You can unsubscribe at any time using the link included in every mailing.

Clinical records
If you become a registered client, we collect and maintain clinical records relating to your horse. This includes personal contact details, horse details and clinical information generated during the course of treatment. This data is necessary for the provision of veterinary physiotherapy and acupuncture services and to meet our professional obligations.

How we store your data
Website enquiry data is stored securely within Wix, the platform on which this website is built.

Clinical records for registered clients are stored within our practice management system. This system is not connected to or accessible via this website.

We do not store sensitive personal data such as payment card details.

Who we share your data with
We do not sell or share your personal data with third parties for marketing purposes.

Clinical records and associated personal data are held within our practice management system. We do not share your data with any other third party except where required during provision of our services or other obligations:

Your veterinary surgeon – with your consent, for clinical continuity of care
Other allied professionals – with your consent, for optimising clinical care
Equine insurers – where required to process a claim you have initiated
Professional indemnity insurers – where required for a claim or dispute
Accountants – for financial record keeping purposes only
IT and website service providers – including Wix, who host our website
Regulatory authorities – including the RCVS, NAVP or RAMP where required by our professional obligations
Legal authorities – where required by law
Debt collection services – in the event of unpaid accounts, as set out in our Terms of Business

All third parties who process your data on our behalf are required to handle it securely and in accordance with UK data protection law.

Clinical referral data

Where a veterinary surgeon submits a referral via our online referral form, the clinical information provided – including diagnosis, medication and patient history – is processed for the purpose of providing the requested physiotherapy or acupuncture assessment.

Referring vets should ensure they have appropriate consent from the horse owner before submitting clinical information about that owner's animal via our referral form. Our referral form includes a consent confirmation field for this purpose.

Data storage and security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration or disclosure.

Clinical records are stored securely in electronic format. Physical documents are stored in locked storage where applicable.

Our website is hosted by Wix. For information about Wix's data security practices, see wix.com/about/privacy

How long we keep your data

We retain client and clinical records for a minimum of seven years from the date of the last treatment, in accordance with professional guidance and legal obligations.

Website enquiry data submitted via contact forms is retained for as long as necessary to respond to and administer your enquiry, and no longer.

Marketing data is retained until you withdraw consent or request erasure.

Where you request deletion of your data and there is no legal or professional obligation to retain it, we will delete it within 30 days of your request.

Our website may use cookies to improve user experience, analyse website traffic and ensure website functionality – as set out in our Cookie Policy.

Your rights
Under UK GDPR you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data, subject to our legal and professional retention obligations
Object to or restrict processing of your data
Request a portable copy of your data where technically feasible
Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at admin@equilibrevet.co.uk

We will respond within one calendar month.

You also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO) | ico.org.uk | 0303 123 1113

Third-party links
Our website contains links to third-party websites including professional registration bodies, insurers and social media platforms. We are not responsible for the privacy policies or data practices of those websites. We recommend reviewing their privacy policies before submitting any personal information.

Changes to this policy
We may update this policy from time to time to reflect changes in our services, legal requirements or data handling practices. The current version will always be available at www.equilibrevet.co.uk. The effective date at the top of this document indicates when it was last updated.

Contact and complaints

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Equilibre Vet Ltd | admin@equilibrevet.co.uk | www.equilibrevet.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office at ico.org.uk